At SEDC, we believe utility billing software is only as effective as your ability to reach your customers with timely and useful account information. That’s why we’ve paired UPN, our flagship utility software, with our automatic Alerts and Reminders system.  UPN’s automated Alerts and Reminders are a fast and easy way to contact your customers with payment information, account profile changes, energy usage information, and more.

Key Features

  • Available 24 hours a day, 7 days a week
  • Both national and local mobile carriers recognized
  • Deliver message directly to a customer’s mobile phone or email address
  • Completely configurable to meet the needs of your utility and your customers
  • Automatically send alerts and reminders based on events you define within UPN
  • History of previously sent message is stored and viewable on CSR customer screen
  • Customers can set up alert preferences via Mobile Apps or your utility’s Customer Service Portal
  • Text, email push notifications and voice alerts include:
    • Due Date
    • Past Due
    • Returned Check
    • Account Profile Change
    • Payment Confirmation
    • High Usage Alerts
    • Pending Auto Disconnect
    • Arrangement Installment Due

 

Benefits

Save on the cost of manually contacting customers by automating your alerts and reminders process.

Increase timely payments and help break the cycle of delinquency with due date, past due and other reminders.

Improve operational efficiency by reducing the man-hours previously allotted to manually calling your customers, and reallocating staff to other tasks.

Enhance the customer experience by giving consumers a greater degree of security and account management capabilities.

Help save energy and increase electric reliability with high usage alerts and other fully customizable reminders.