Mobile Workforce Management

 

Our powerful, intuitive Mobile Workforce Management system connects your Field Service Representatives (FSRs) with your office staff via seamless integration with UPN’s Service Order and Billing/Collections systems. Update, view and assign work orders in real time, with the click of a mouse – and drive the efficiencies that help reduce vehicle downtime and improve your bottom line.

Key Features

  • Paperless workflow
  • Real-time integration with UPN
  • Integrated Automated Vehicle Location (AVL) functionality
  • Compatibility with any GPS system
  • Compatible with Apple®, Android® and Windows tablets

 

Benefits

Avoid unnecessary disconnects – and increase customer satisfaction – with real-time integration with UPN.

Reduce windshield time with UPN integration and built-in maps that help prioritize orders, plan routes and provide more accurate and timely service.

Know where your field service reps are at all times, whether their vehicles are idle or en route to a service call with AVL software and GPS capability.

Streamline the collection process by sending collection orders directly to the Service-Link dispatch application.

Improve operational efficiency by eliminating the redundant tasks associated with Service Orders and Collections.

Reduce the risk of data entry errors and lost work orders with the Mobile Workforce totally paperless experience.

Encourage safe driving practices.