Gain More Convenient Ways for Your Customers to Connect
Provide a convenient and secure way to connect with your customers.
The Customer Service Portal can help promote your brand and improve operational efficiency while giving consumers 24/7 access to many of the services you provide – like online bill payment, application to start service, profile updates and much more.
Key Features Offer More Convenient Billing Options
- Self-service access to a multitude of account services, including:
- Online Billing Bill – Account and billing history viewable via links to a Bill Payment and Presentment site
- Credit Card Draft, Bank Draft and Auto Pay
- Payment via credit card or bank draft, with bank transit numbers validated.
- Start/Stop Service
- Alerts & Reminders – Direct pathway for customers to set up Alerts & Reminders based on events you define.
- Budget and Levelized Billing
- E-Notifications and e-Bills
- Account Profile Updates
- Payment Arrangements
- Customer Service Online Chat
- Intuitive, tabbed navigation specified and controlled by your utility.
- Customizable features, including panels and functionality, graphics, colors and font
- Standardized business logic applied to all customer arrangement requests