Consumer

Information System

Deliver One Bill For A Multitude Of Services

Your customers will receive a single bill for a multitude of functions, including electric, water, gas, and over thirty other ancillary services.

SEDC’s Consumer Information System (CIS) and Billing software is the easiest, most resourceful and secure means of managing consumer accounts for any type of utility service.

While bills are generated automatically, consumer information is readily accessible through easy-to-use inquiries and searches. With just a few quick keystrokes, your Customer Service Representatives (CSRs) can obtain and instantly modify any data relating to a consumer, including specific details about location, meter, and special equipment, account balances.

When a CSR makes changes to a consumer’s profile, the consumer’s information is instantly updated throughout the database.

  • Detailed CIS searches and inquiries
  • Instant data retrieval
  • Immediate profile updates

To further customer service support, our software offers many different ways for payments to be posted. The time-saving batch postings can post hundreds of records at once, and are checked by state-of-the-art review functions for instant reduction of errors.

Consumers can also make payments in the comfort of their own homes using online Bill Presentment and Payment (BPP) system, where real-time information on meter readings, payment history, and payment arrangements are available 24 hours a day, 7 days a week.

  • Instant database updates for credit card payments
  • Rapid, error-free batch postings
  • Verified Cash Register payments
  • Arrangements for deferred or variable payments
  • Online pay-from-home availability

Payments can also be posted via our integrated cash register system, the intuitive customer service option which provides immediate verification of credit card payments and instant database updates. An arrangements system provides systematic and traceable methods by which consumers can defer payments or select variable payment terms.

Our system seamlessly integrates with vendor products to offer even more payment options, such as Remote Payment Terminals, Bill Print services, and Prepaid Metering accounts!

Plus, SEDC’s CIS system can produce over 200 standard reports, as well as custom reports – all of which can be converted into numerous file formats for easy integration into other applications such as Word and Excel.