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Profiles in Service: Part I

By Peter Manos | March 15, 2021

 

IN A WORD—THANKS!

Support teams receive overflowing positive feedback

 

In a single word, how do our customers describe the help they get from our Product Support and Technical Support personnel?

 

Certain keywords keep popping up, enthusiastically shared alongside exclamation points from the people our Product Support team serves:

  • AWESOME!
  • EXCELLENT!
  • FUNNY!
  • KNOWLEDGEABLE!
  • PROFESSIONAL!
  • PROMPT!
  • WONDERFUL!

These comments personify the feedback customers consistently provide regarding SEDC Support personnel, in numerous post-call surveys.

 

Our member utility professionals and SEDC Support team members are strongly connected with one another, often sharing personal details and experiences that go way beyond post-implementation Support calls.

 

Our Support personnel work with customers from start to finish, implementing new or ongoing projects and software initiatives.

 

This is the start of a four-part blog series about Support. We started first by talking about people in our Support, because our Support professionals put people first, too.

 

We thank them for it, and we thank those that they serve for the helpful feedback they provided!