Our Management Team

Riley B. “RB” Sloan

President and Chief Executive Officer

RB came to SEDC in 2013 after spending nearly 30 years working in and managing both cooperatives and municipal utility providers. Immediately prior to joining SEDC, RB served as CEO of Pedernales EMC in Johnson City, Texas, the largest electric co-op in the United States. Trained as an electrical engineer, he later earned an MBA at Queens University in Charlotte, North Carolina, and has served in the North Carolina legislature. He is a past President of the Board of Directors of the National Rural Utilities Cooperative Finance Corporation (CFC) and also a past Chairman of the Board of the NRECA Cooperative Research Committee.

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Michael Thompson

Chief Operating Officer

Michael has been with SEDC since 1984. Michael’s background as a CPA, his prior experiences working for IBM, and his MBA with a concentration in computers give him a well-rounded viewpoint from which to manage the day-to-day operations of SEDC and our subsidiaries, Arista Information Systems, Inc. and Futura Systems, Inc. By selecting the right people for each role and then giving them the support they need to be successful, Michael has built a management staff that is committed to ensuring that the Family of Companies continues to hold a leadership position in delivering products and services that ensure our customers hold leadership positions in their markets.

Troy Schake

Chief Business Development Officer

Troy joined SEDC in 2010 with 20 years experience in the software and technology industry, including 15 years spent introducing people to utility billing and financial applications. His experience in conducting Gap Analysis sessions for clients in both the cooperative and municipal utility markets gives him a broad understanding of the operational requirements of utility providers and a unique ability to identify where workflows and processes can be streamlined and improved.

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Thom Sutherland

Chief Financial Officer

Thom joined SEDC in 2002 with an extensive background working for and with electric cooperatives. After spending 5 years as a Field Accountant with the Tennessee Valley Authority (TVA), he served as the CFO for Sequachee Valley Electric Cooperative for another 11 years. After transitioning to SEDC, Thom shared his accounting and managerial experience with various departments, serving variously as Supervisor of Accounting Implementations, VP of Product Support, VP of Business Development, and Director of Learning and Development. With a desire to get back to his accounting roots, Thom moved into the CFO position in 2016.

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Phaneendra "Phani" Vanka

Chief Development Officer

Throughout his nearly 10 years at SEDC, Phani has been an integral part of the development efforts behind numerous innovative products, including our payment processing gateway, mobile apps for consumers, the Customer Service Portal, and several others. As Chief Development Officer, Phani is leading new development that will ensure UPN continues to evolve with available technologies in order to continually provide innovative tools to our software users.

Alisa Basaraba

Sr. VP of Learning and Development

Alisa has been serving the SEDC customer base since 1998. Her background leading our Implementation teams has given her a broad knowledge of the entire SEDC suite of products, and she uses this knowledge to guide a dynamic group of SEDC software specialists who provide employee and customer training, both at our corporate headquarters and at customer sites.

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Ray Bond

Sr. VP of Multi-Service Solutions

Ray came to SEDC in 2013. With over 30 years of total experience in Information Technology, his extensive knowledge helps him to understand software from a user’s perspective. With more than a decade of that experience directly working within cooperative and municipal utilities, Ray is able to consistently translate his knowledge into designing and developing tools that not only meet the utility’s needs, but that also help propel the utility forward in productivity and efficiency.

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Mason Ambery

Vice President of Product Support

Mason joined SEDC in 2000. Over the years, he has played an integral role in Quality Control, Design, and Product Support, and has held high level positions in each of those departments. In January of 2010, he returned to Product Support, where he continually advances our Support Representatives’ abilities to provide quality, in-depth support for the wide range of Billing and Accounting software tools SEDC offers.

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Jessie Abel

Vice President of Implementation

Jessie joined SEDC as a Billing Implementation Specialist and quickly became a trusted team leader for many new customer conversions in addition to providing extensive training to utilities as they undergo the conversion process.

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Beth Walser

Vice President of Territory Management

Beth joined SEDC in 2009 after 15 years of service as the Manager of Customer Service at an electric membership cooperative. Her hands-on background with the utility provided valuable experience for her initial role as an Implementation Specialist and then later as the VP of Field Implementation for SEDC. Today, Beth combines her customer service skills with her deep understanding of our suite of software tools to help our users improve their utilization of the system. As our Vice President of Territory Management, she leads a team of experienced professionals who take customer service out into the field, assisting customers with training, introducing new products and features, and acting as a liaison to the support and development teams back in the office.

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Greg Gray

Vice President of Technical Services

Greg Gray joined SEDC’s Technical Support group in 2003, providing hands-on assistance to our customers, configuring servers, and performing network audits. Over the years he has helped lead the group as it has diversified its support offerings, and he now leads a staff comprised of Networking and Systems Technical Support, Linux System Architecture, Oracle Database Administration, and Retriever Imaging Support teams. His department is responsible for providing proactive support and monitoring of 900+ Windows and Linux based servers. In addition to existing system support, the Linux System Architecture team plans and implements the roadmap for development and maintenance of architectural changes, including operating system and database platform certification. They also develop and maintain hundreds of in-house scripts to supplement and support the UPN end-user experience. The Oracle Database Administrators group manages 400+ production, testing, and development Oracle databases both at our customer sites and internally here at SEDC, and administer the SEDC Disaster Recovery environment. The Imaging Support department provides support and implementation services for the Retriever Imaging customers in addition to guiding the product’s evolution.

Darren Wells

Vice President of IT Infrastructure

Darren joined SEDC in the Fall of 2000 when he accepted an offer to spearhead a mass system deployment project which later became the foundation on which SEDC’s products now operate. While this project was still underway he was given the additional responsibilities of managing both the internal IT Infrastructure as well as the Technical Services phone support group. As SEDC has grown so has its corporate data and telecom infrastructure. Darren is now solely dedicated to managing SEDC’s internal IT Operations and Information Security. Darren is a graduate from the J. Mack Robinson School of Business at Georgia State University and has been an active participant in the Payment Card Industry Security Standards Council ISA program since 2010.

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Jennifer Biggers

Vice President of Human Resources

Jennifer joined SEDC in 2016 with nearly three decades of experience in corporate Human Resources. Over the years, she has worked in the distribution, healthcare, and technology industries. Her experience working with both a start-up tech company and a software solutions company has given Jennifer a unique perspective on the diverse needs and expectations of today’s technology workforce. At SEDC, Jennifer leads a team that focuses on providing a robust and well-rounded HR infrastructure to support the growing needs of the SEDC Family of Companies and our employees. To that end, she and her team continually build business partner relationships to help meet the organization’s goals and objectives while driving a culture of engagement.

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