At a time when most companies are designing their customer support centers with multi-tiered
levels of automated voice menus in hopes of reducing the actual number of support calls they
incur, Southeastern Data has designed its support system so that you will speak directly to a technical support
professional with little or no hold times.
We have provided data processing services to utilities for more than 30 years. We believe
that consistently providing direct, immediate access to highly trained and motivated personnel
who can support the software in an effective manner is a benefit of our service.
To us, support includes all of the following:
Answering technical questions in terms of software mechanics
Going beyond the call of duty to fix any accounting/billing problem you may incur
Providing software that directly addresses your business problems and provides cost effective solutions
Upgrading the software as needed in a timely manner to keep you in compliance with regulatory changes
Constantly enhancing the software to meet the needs of the utility industry
