IBP is an online, self-service module that’s fully integrated with your SEDC system—and it allows your customers to view, print and pay bills, and view delinquent notices via the Internet, in a secure environment. This technology reduces cost and increases the efficiency of your organization by eliminating the administrative fees associated with payment processing—and creating a quicker turnover of your Accounts Receivable. With the resulting drop in workload, your staff is able to better focus on serving your co-op customers.

And there are no more postal delays! As your customers make payments via credit card or by e-check, those payments are updated in your accounts receivable immediately. Customers wishing to communicate with your CSRs can email them and get an email response. Customer arrangements can be made according to your utilities business rules, seamlessly updating your billing systems and streamlining your workflow.