Increase Productivity with Mobile Workforce

SEDC is on the forefront of wireless technology that offers a revolutionary way to remotely connect your Field Service Representatives (FSRs) to UPN’s utility billing software. SEDC’s Mobile Workforce Management has been proven to increase employee efficiency and deliver faster customer service by linking together your office staff and your field operations.

Previously, your Customer Service Representatives (CSRs) had to print and hand-deliver Service Orders. Then your FSRs took the document to the field, completed the operation, and manually scribbled in notes to complete the Service Order. The completed Service Order would then be returned to the CSR, who had to manually input the information into your CIS billing software – all in all, it was a process that wasted time, effort, gas, and employee resources. But now, Mobile Workforce Management eliminates all the redundant, time-wasting tasks associated with Service Orders and Collections: a CSR can send the Service Order directly to a truck, where an FSR can receive it on a laptop and go to work immediately – without ever having to go to the office! In addition, full CIS/Work Management integration provides utilities the capability to monitor your entire field service operations wirelessly and to provide your customers with more accurate and timely service.

This seamless, wireless bridge between the trucks and the office has other benefits, as well:

• FSRs can update Service Orders from the field as work is completed.
• Dispatchers can view the complete details of all orders and provide real-time order assignment and dispatching to FSRs.
• Mobile Workforce Management seamlessly integrates with any global positioning system (GPS) to provide dispatchers with exact GPS coordinates.
• FSRs spend more time in the field, and less time traveling back and forth to the office.
• CSRs spend more time with customers, and less time processing paperwork and performing data entry.
• And everyone will spend less time trying to read illegible handwriting.

Mobile Workforce Management streamlines collections and cutoff trips, plus it improves efficiency on both ends of the Service Order process. It’s another way you can harness SEDC’s utility software to grow your business without expanding your workforce!