The Key to Your Enterprise Resource Plan

Our commitment to security begins with UPN, our utility billing software, but it doesn’t end there.  Along with CIS billing and BIS accounting programs, SEDC provides the ultimate peace of mind with our Disaster Recovery Services. We know that natural disasters can strike without warning, damaging your property, your infrastructure, and your ability to do business.  But with Disaster Recovery, you can rest assured that your most precious commodity – your data – is protected.

Every day, every hour, SEDC’s Disaster Recovery Service is online and activated to make sure your electric/water/gas records are safe, secure, and available for immediate access, especially during emergencies. Now you can preserve your vital records and minimize data loss with the industry’s most advanced data backup features:

• Off-site storage of grid details, billing information, customer accounts, and more
• Database backup and System Replacement options available
• Periodic online backup to internal SEDC servers, followed by secondary transfer to tape
• Varying levels of disc storage based on your utility’s individual needs
• Files transferred and recovered in the exact same format currently used by your utility
• Available recover testing for fulfilling audit requirements and/or for verification of data completeness and integrity

Disaster Recovery is only effective if your data is secure.  SEDC ensures the highest grades of security by providing layered protection to both ends of the system.

• At the server and packet-level, anti-virus software protects the machines and the files themselves   from malicious or abnormal activity
• Internet firewalls provide protection, access, and translation between the outside world and the data storage facility
• Multiple daily reviews of file transfer logs check for lapses in the retrieval process and keep the backups on track

SEDC’s state-of-the-art, climate-controlled server rooms work around the clock to maintain the most current data backups available for your utility, so that at any given moment your data can be recovered with an absolute minimum of loss. And our data center is backed by an 500kW, instant-on generator to guarantee continuous service in the event of a power outage at the SEDC facility. So if the future of your utility is in your hands, entrust it with us, and secure the survival of your most valuable assets.