The Products

Serve Your Customers 24/7 with UPN's Customer Service Portal

UPN’s industry-leading utility billing software now gives you the best possible way to serve your customers 24 hours a day… 7 days a week… 365 days a year! Our Customer Service Portal lets customers control their own accounts in an easy to use, easy to customize online application. It acts as a virtual CSR for existing customers and as a landing page for new customers, providing a single point of access to the account services you provide: online bill payment, application for service, Round Up or Auto-Pay, credit card or e-check profile maintenance, plus numerous other options.

  • Provide online access to common services
  • Empower customers to manage their own accounts
  • Apply standardized business logic to customer requests
  • Integrate seamlessly with an existing web presence

In addition, Account History and Billing History can be viewed via links to BPP. The Customer Service Portal is also a direct pathway to Alerts and Reminders, which are sent via e-mail or text message, and the Online Support Gateway for internet-based customer service chat.

Best of all, the Customer Service Portal offers several ways for users to stay informed and stay ahead of their bills:

  • Setting up a Credit Card Draft
  • Setting up a Bank Draft
  • Designating Budget Billing
  • Designating Round Up
  • Signing up for E-Notifications and E-Bills
  • Changing their Account Profiles

And when such arrangements are requested at the Customer Service Portal, the response is based on automated business logic – taking the pressure off CSRs to explain these decisions to potentially irate customers.

Intuitive tabbed navigation helps visitors access options quickly and easily. And with so many ways for customers to control their own accounts, your CSRs will be free to concentrate on more complex customer service issues. Plus, the Customer Service Portal is entirely customizable – from the panels and functionality, to the graphics, colors, and text – so it will mirror the rest of your company’s online presence.