The Remote Payment System: Your CSR in the Field

Convenience for your consumers and revenue for your utility – those are the two main benefits of SEDC’s Remote Payment System (RPS). RPS works with UPN, our utility billing software, to allow consumers to pay their bills and update their accounts from just about anywhere. RPS terminals can be placed in any location that may benefit your electric/water/gas consumers, and can accept cash, checks, credit cards, or e-checks, based on your utility’s preferences. Plus, payments can be made at any time, including after normal business hours, over weekends, and even late at night.

RPS terminals are rugged, unobtrusive devices that feature an intuitive touchscreen interface and can be customized to match your utility’s branding. These units connect over the internet to UPN’s CIS billing software, so when payments are made, the customer’s accounts are immediately updated. (And every transaction is triple-encrypted for safety and security.) Examples of where you might find these units are the local bank, the neighborhood supermarket, or the corner convenience store. By placing these units in locations far from your utility’s central office, you can keep up with a growing customer base or serve an expanding service area without increasing your office workforce.

Clearly, RPS provides convenience for your consumers – but there are immediate financial benefits for your utility, as well!

• More payments will be made on-time, avoiding additional billing expenses, reconciliation reports, and disconnect trips
• Automatic updates to your utility software means less employee time spent on manual data entry
• RPS supports convenience fees for both utility and third-party charges

So reduce your workload and provide easy access to your consumers – all with the Remote Payment System!